Refund policy

We want you to be happy with our products. If something is not right, email us at sales@eliezerclay.com.au and we will sort it out.

Change of mind returns

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change of mind return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, email us at sales@eliezerclay.com.au. If your return is accepted we will send you the return address along with instructions on how to send your package. Return postage on change of mind returns is at your own cost. We recommend using a tracked service, as we cannot refund a parcel that does not reach us. Items sent back to us without first requesting a return will not be accepted.

Returns are sent to:

Eliézer Clay
1 Pinto Road
Mount Barker SA 5251
Australia

Exceptions

For hygiene reasons we cannot accept change of mind returns on opened products or on gift cards. This does not affect your rights where a product is faulty, unsafe, or not as described. See Your rights under the Australian Consumer Law below.

Damaged or incorrect orders

Please inspect your order as soon as it arrives. If anything is damaged, missing, or not what you ordered, contact us straight away at sales@eliezerclay.com.au and we will make it right. We cover return postage on faulty or incorrect items.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These guarantees apply to sale and discounted items in exactly the same way as they apply to full price items.

Exchanges

We do not currently offer exchanges. If you would like a different product, return your original item under the terms above and place a new order.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. Approved refunds are returned to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.

If more than 15 business days have passed since we approved your return and you have not received it, contact us at sales@eliezerclay.com.au.